Privacy Policy

Information We Collect

When you contact us directly via email or phone, we may collect the following personal information:

  • Your name
  • Email address
  • Phone number

We also use Google Analytics to collect anonymised website usage data, including pages visited, time on site, and general location information. No cookies are used beyond those essential for site functionality and analytics.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiry or request for information
  • Provide the services you have requested
  • Improve our website and services
  • Communicate with you about your project or ongoing services

We do not sell, rent, or share your personal information with third parties except as required to provide our services (for example, email delivery) or as required by law.

Data Storage and Security

Your personal information is stored securely and accessed only by authorised Smart Homes Aus staff. We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent for us to use your information

To exercise any of these rights, please contact us using the details below.

Australian Privacy Principles

We are committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles govern how we collect, use, store, and disclose personal information.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

For any privacy-related enquiries or to exercise your rights, please contact us:

This policy is effective as of May 2026.