IT Consulting Services

Managed IT Services

Ongoing IT support, monitoring, and maintenance so you can focus on running your business. We handle the technology -- you handle the customers.

Network Setup & Management

Professional network design, installation, and ongoing management for your business. We ensure your team stays connected with reliable, secure networking that scales with your growth.

What's Included

• Business-grade Wi-Fi and wired network design
• Firewall configuration and network security
• VPN setup for remote workers
• Network monitoring and performance optimisation
• Guest network isolation for client-facing spaces

Security & Compliance

Protect your business data and reputation with proactive security measures. We implement best-practice security controls tailored to small business budgets without the enterprise price tag.

What's Included

• Endpoint protection and antivirus management
• Email security and phishing protection
• Data backup and disaster recovery planning
• Security awareness training for staff
• Regular security audits and vulnerability assessments

Cloud Services

Migrate to the cloud or optimise your existing cloud setup. We help CQ businesses leverage cloud platforms like Microsoft 365, Google Workspace, and cloud backup solutions to work smarter.

What's Included

• Microsoft 365 and Google Workspace setup and migration
• Cloud backup configuration and monitoring
• Cloud storage organisation and access management
• Software-as-a-Service (SaaS) recommendations
• Cost optimisation for cloud subscriptions

Helpdesk & Support

Responsive IT support when your team needs it. Whether it's a printer jam or a server issue, we're a phone call away. Local CQ support means we can be on-site when remote isn't enough.

What's Included

• Phone, email, and remote support
• On-site visits for Central Queensland businesses
• Hardware troubleshooting and replacement
• Software installation and updates
• User account management and access control

Project-Based Services

One-off IT projects delivered on time and on budget. No ongoing contracts required -- just expert execution when you need it.

Office Setup & Relocation

Moving offices or setting up a new space? We handle the full IT fit-out -- from network cabling and workstation setup to printer configuration and phone systems. Ready to work from day one.

What's Included

• Full office IT infrastructure planning
• Network cabling and workstation deployment
• Printer, scanner, and peripheral setup
• Phone and communication system installation
• Data migration from old office environment

Server Builds & Infrastructure

Custom server builds and infrastructure upgrades for businesses that need on-premise computing power. We design, build, and configure servers tailored to your workload and budget.

What's Included

• Custom server hardware specification and procurement
• Server OS installation and configuration
• Storage array setup and RAID configuration
• Virtualisation setup (Proxmox, Hyper-V)
• UPS and power redundancy planning

System Migrations

Upgrading platforms or migrating data? We manage the full migration lifecycle -- planning, testing, execution, and verification -- to minimise downtime and ensure nothing gets lost.

What's Included

• Platform migration planning and risk assessment
• Data migration with integrity verification
• Email and file server migrations
• Application compatibility testing
• Rollback planning and post-migration support

IT Help for Home Users

Not every IT problem happens at work. Whether your home computer has slowed to a crawl, your Wi-Fi drops out in half the house, or you've just bought a new laptop and need everything moved across -- we can help. Local CQ technicians, plain-English advice, no jargon.

Computer Repairs & Troubleshooting

From a sluggish laptop to a machine that won't start, we diagnose and fix hardware and software problems for CQ home users. Bring it in or we'll come to you -- no appointment needed for drop-offs.

What's Included

• Slow computer diagnosis and performance tune-up
• Hardware fault finding and component replacement
• Software errors, crashes, and blue screen fixes
• SSD upgrades for faster startup and response
• Screen, keyboard, and battery replacements for laptops
• Operating system repair and Windows reinstallation

Virus Removal & Home Security

Malware, ransomware, and unwanted toolbars slow down your computer and put your personal data at risk. We safely remove infections, harden your defences, and show you how to stay protected.

What's Included

• Full virus, malware, and ransomware removal
• Browser cleanup -- remove hijackers and unwanted extensions
• Anti-virus software installation and configuration
• Windows security updates and patch application
• Advice on safe browsing and avoiding phishing scams
• Post-removal testing to confirm the system is clean

New Computer Setup & Data Transfer

Just bought a new computer? We'll set it up properly from the start -- moving your files, photos, and emails across from your old machine so nothing gets left behind.

What's Included

• Unboxing, initial configuration, and Windows setup
• Files, photos, documents, and desktop transfer from old PC
• Email account setup and migration (Outlook, Gmail, Apple Mail)
• Printer, scanner, and peripheral connection
• Essential software installation (browser, antivirus, Office)
• Walkthrough so you know how to use your new computer

Home Network & Wi-Fi

Slow Wi-Fi, dead zones, or devices that won't connect -- home network problems are frustrating but usually fixable. We diagnose the issue, recommend the right solution, and get everything working together.

What's Included

• Wi-Fi coverage analysis and dead zone resolution
• Modem and router setup and optimisation
• Mesh Wi-Fi system installation (Eero, TP-Link Deco, Ubiquiti)
• Device connection troubleshooting (phones, tablets, smart TVs)
• Network security -- changing default passwords and enabling WPA3
• Preparation for smart home device integration

Data Backup & Recovery

Hard drives fail without warning. If your photos, documents, or work files aren't backed up, they're at risk. We set up automated backup solutions and attempt recovery of lost or deleted data.

What's Included

• Automated cloud backup setup (OneDrive, Google Drive, Backblaze)
• External hard drive backup configuration
• Recovery of deleted files and folders
• Data recovery from failed or damaged drives
• Backup health checks and restore testing
• Advice on the 3-2-1 backup rule for peace of mind